Our made-to-order sex doll products are custom-made for each customer and, as such, refunds and returns are not possible. After an order is placed, it cannot be canceled or changed.
In exceptional circumstances, a 25% restocking fee will apply, and a refund will be issued minus this fee and any additional processing or transaction fees.
Upon receipt, all sales are final.
We take great care in inspecting each product before shipment to ensure it is in perfect condition. If a product is damaged or has a manufacturing defect, please contact our customer support team within 30 days of delivery by emailing Chris@anmodolls.com with your order number and an explanation of the problem. Evidence, such as photographs or videos, should be included in your email. We will review the problem and provide a suitable solution within 7 business days. If the problem was caused by us or due to a manufacturing defect, we will replace the product at no extra cost.
In the event of damage caused during shipment, please open a complaint with the carrier and provide photographic evidence. If you receive a wrong or defective item, we will replace it free of charge. Damage resulting from improper use of the product will not be covered under warranty.
Our customer support team is dedicated to providing the best customer experience possible. We are available to answer any questions at any time during your shopping experience or after receiving your product. Contact us at Support@anmodolls.com.
-All of our sex doll products are made to order, sales are final, and no return or refund is possible.
-In case of exceptional circumstances, a 25% restocking fee will apply, along with processing and transaction fee.
-In case of product is damaged or defective, contact customer support within 30 days with photographic evidence for a solution.
-Damage during shipment, should be reported to the carrier and contact customer support for assistance.
-Customer support is available to assist with any inquiries or questions"