Buyers Protection

Purchasing an authentic sex doll should not be taken lightly, as it is a significant investment. At our store, we understand that these products are not just toys, but rather long-term investments that can bring great enjoyment. To ensure that our customers receive the best quality product in perfect condition, we offer PayPal Buyer Protection Guarantee. This protects our customers from any mistakes or defects in their orders. If there is a problem with the product, we will offer compensation, assist with repair, or replace the sex doll if it has a clear manufacturing defect. Here is a video that explains how PayPal Buyer Protection and PayPal payments work.


In case of defect: 

  • If you believe there is a defect in your product, it is important to inspect the doll as soon as it arrives. If you notice a fault, please report it to us with photos and videos within 48 hours of receiving the order (
  • If you feel that you are entitled to compensation or a replacement, do not use the doll as this will prevent us from taking further action.
  • Keep the doll in its original, unused condition, along with the packaging and all materials.
  • If the problem was caused by us or if the product has any manufacturing defects, please rest assured that we will address the issue.

It is important to keep the following in mind before placing an order:

  • All of our sex dolls have obtained CE, ROHS, 6P, and MSDS certifications, ensuring that they are non-toxic and safe to use.
  • These dolls can be shipped from our warehouses in the USA, UK, or directly from our factory in Shenzhen, depending on the customization options selected.
  • As custom products, our dolls are created specifically for each individual buyer and cannot be cancelled after production has begun. For more information on cancellations and refunds, please see our policy.
  • If you are satisfied with your purchase, we would appreciate a 5-star rating.
  • If you would like to share your experience with your sex doll, you can send it to us at to be published on our blog and receive a free gift. We are always available to answer any questions you may have through chat or email, and we strive to respond to all inquiries within one business day.
    At our company, customer satisfaction is a top priority. If you encounter any problems with your order or product, please do not hesitate to reach out to us via email at We will do our best to resolve the issue as quickly as possible.